Terms & Conditions

1. Definitions

• "Firm" / "We" / "Us" refers to Damai Bicara, a legal services practice based in Kuala Lumpur, Malaysia.
• "Service" refers to the legal services described on this website, including consultations, divorce and separation support, and custody and maintenance matters.
• "User" / "You" refers to any individual who accesses this website or engages our services.
• "Website" means the website accessible at this domain.
• "Engagement" means the formal written agreement entered into for the provision of legal services.

2. Acceptance of Terms

By accessing or using this website, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement. If you are acting on behalf of another person, you confirm that you have authority to do so.

These terms apply to your use of the website. The specific terms governing any legal services engagement are set out in the written engagement letter provided to you prior to the commencement of work.

3. Nature of Services

Damai Bicara provides family legal services including initial consultations, divorce and separation support, and custody and maintenance matters. Services are available to persons based in or connected to Malaysia.

Nothing on this website constitutes legal advice. Information provided here is general in nature. Legal advice is only provided following a formal engagement.

Services are provided in English. We may accommodate Bahasa Malaysia by arrangement.

4. Fees and Payment

Fees for our services are set out on this website and confirmed in writing prior to engagement. Quoted starting fees apply to the scope described. Work beyond that scope will be discussed and agreed in writing before proceeding.

Payment is accepted in Malaysian Ringgit (RM). Details of accepted payment methods will be provided in the engagement letter. Outstanding fees may attract interest as specified therein.

Refunds are handled on a case-by-case basis. Fees paid for completed consultations are generally non-refundable. Disbursements already incurred on your behalf are not refundable.

5. User Responsibilities

• You must provide accurate and complete information when contacting us or during service delivery.
• You must not use this website for any unlawful purpose.
• You must not attempt to gain unauthorised access to any part of this website or associated systems.
• You must co-operate with us as reasonably required to deliver the agreed services, including providing documents and instructions in a timely manner.

6. Intellectual Property

All content on this website — including text, design, and structure — is the property of Damai Bicara or its licensors. You may not reproduce, distribute, or use it for commercial purposes without written permission. Documents prepared for you as part of a legal engagement remain the property of the firm until all outstanding fees are paid.

7. Confidentiality and Privilege

Communications between you and our firm in the context of legal advice are protected by legal professional privilege under Malaysian law. We maintain strict confidentiality over all client information in accordance with our professional obligations under the Legal Profession Act 1976 and Malaysian Bar Council rules.

8. Disclaimers

This website and its content are provided on an "as is" basis. We do not warrant that the website will be error-free or uninterrupted. We are not responsible for the accuracy of general information on this site, which may not reflect recent changes in the law.

Legal outcomes depend on many factors outside our control. We do not provide assurances about the result of any legal matter.

9. Limitation of Liability

To the extent permitted by law, Damai Bicara's liability arising from the provision of services is limited to the fees paid for the specific service from which the claim arises. We are not liable for indirect, consequential, or special damages resulting from use of this website or our services.

10. Termination

Either party may terminate a legal services engagement in accordance with the terms of the engagement letter. We reserve the right to cease services where instructions are unclear, where there are professional conflicts of interest, or where fees remain unpaid after notice. Termination does not affect accrued fees or obligations.

11. Dispute Resolution

These terms are governed by the laws of Malaysia. Disputes arising from your use of the website or our services shall first be referred to informal resolution. If unresolved, disputes are subject to the exclusive jurisdiction of the courts of Malaysia.

Complaints about professional conduct may be referred to the Malaysian Bar Council's disciplinary process.

12. Changes to These Terms

We may update these Terms from time to time. Changes take effect when posted on this page with a revised date. Your continued use of the website after that date constitutes acceptance of the updated terms.